Privacy Policy for Riccardos Travel
Last updated: 25 September 2025
- Introduction
Riccardos Travel (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect personal information when you use our website (riccardostravel.co.uk) or our services. We operate solely within the United Kingdom.
- Data We Collect
We may collect:
- Contact information: name, email address, telephone number, postal address.
- Booking information: journey details such as pickup/drop-off locations, dates, times, number of passengers, and special requirements.
- Payment records: transaction details where relevant.
- Website usage: IP address, browser type, pages visited, time spent, device information (via cookies and Google Analytics).
- Communications: messages sent through our website, email, or phone.
- How We Use Your Data
We use your personal data to:
- Provide transport services and manage bookings.
- Communicate with you regarding quotes, confirmations, updates, and enquiries.
- Process payments and invoices.
- Improve our website and services through analytics.
- Comply with legal and regulatory requirements.
- Send marketing information only where you have given consent.
- Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
- Contract: to fulfil bookings and provide services.
- Legal obligation: to comply with tax, safety, and regulatory requirements.
- Legitimate interests: to improve services, manage operations, and protect against fraud, provided your rights are not overridden.
- Consent: for optional uses such as marketing.
- Sharing Your Data
We may share your information only with:
- Payment processors and booking system providers.
- Subcontracted drivers or trusted partners needed to deliver services.
- Professional advisors (lawyers, accountants) if required.
- Regulators or law enforcement where legally necessary.
We do not sell or trade personal information.
- Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised information such as pages visited, time on site, and referring websites. This data helps us improve site performance.
For more information, see Google’s privacy policy: https://policies.google.com/privacy
You can opt out of Google Analytics tracking by using Google’s opt-out browser add-on.
- Cookies
Our website uses cookies to function properly and to collect usage data. You can manage or disable cookies through your browser settings, though some site features may not work correctly without them.
- Retention of Data
We keep personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Booking and payment records may be held for up to 7 years to comply with UK tax law.
- Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your data, where legally permitted.
- Restrict or object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have mishandled your data (ico.org.uk).
- Security
We use appropriate technical and organisational measures to protect your information. While we take reasonable precautions, no system is completely secure.
- Children
Our services are not directed at children under 16. We do not knowingly collect personal data from children.
- Changes to this Policy
We may update this privacy policy from time to time. The updated version will always be available on our website with a revised date.
- Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Riccardos Travel
Three Tuns, High Street
Steyning, Sussex BN44 3GG
Email: info@riccardostravel.co.uk
Phone: 01403 610069